30 Chatbot Tools That Will Revolutionize Your Customer Service

Others believe that virtually any application that can interact with users following a pre-set scenario can be considered a chatbot. Here is a quick list of the best customer service chatbots we’ve handpicked – choose the option to your taste. If you (like most modern businesses) have more than one digital touchpoint, it can be frustrating to switch back and forth between platforms to answer customer queries. When you use a platform that uses AI for customer support, everything will likely be collated in one place.

These bots learn over time—the accuracy of their service improves as the volume of messages they engage with increases. Self-service options like chatbots empower customers to problem solve on-demand so that reps can focus on more complex support needs. ChatGPT wasn’t built as a customer service tool and isn’t ready to interact with customers—at least for now.

Ways to Delight Your Customers This Holiday Season

Some AI chatbots are better for personal use, like conducting research, and others are best for business use, like featuring a chatbot on your website. While a few leading institutions are now transforming their customer service through apps, and new interfaces like social and easy payment systems, many across the industry are still playing catch-up. Institutions are finding that making the most of AI tools to transform customer service is not simply a case of deploying the latest technology. Yet financial institutions have often struggled to secure the deep consumer engagement typical in other mobile app–intermediated services. The average visit to a bank app lasts only half as long as a visit to an online shopping app, and only one-quarter as long as a visit to a gaming app.

With enough time, effort, and brain power, you can predict the future trends of your industry. This can be particularly useful in the weeks leading up to big ecommerce days like Black Friday or Cyber Monday. Just simply go to the website or mobile app and type your query into the search bar, then click the blue button.

Reporting and insights

It can understand complex questions, follow up with clarifying questions, and break down hard-to-understand topics. HubSpot has a wide range of solutions across marketing, sales, content management, operations, and customer support. As a result, its AI software may not be as tailored to customer service as a best-in-breed CX solution. In this guide, we’ll tell you more about some notable chatbots that are well-suited for customer service so you can make the best choice for your organization. Measure, track, and optimize your bots’ value against your organization’s business objectives using your chat data, bot performance metrics, and cost information.

• They can also pull information from your existing knowledge base to answer common customer questions.
• Meya enables businesses to build and host complex bots that connect to their back-end services.
• If you make things difficult or frustrating for people, they’ll just go to your competitor.
• Being open-source, it requires technical expertise for implementation but offers great flexibility and adaptability.
• Chatbots can also be integrated with your CRM to personalize customer interactions.

Ultimately, integrations play a key role in enabling support teams to offer personalized and proactive support experiences that drive valuable upsell and cross-sell opportunities. Thankful’s AI delivers personalized and ai bot customer service brand-aligned service at scale with the ability to understand, respond to, and resolve over 50 common customer requests. Thankful can also automatically tag numerous tickets to help facilitate large-scale automation.

Accelerate time to solve

Although Wit.ai can function as more than a chatbot (think smart home services and wearable devices), we’ll focus on its chatbot functionality for this post. So, when creating an AI-powered chatbot, it makes sense to incorporate multiple sources to get the best responses. Additionally, HubBot is connected to the tools in HubSpot’s Marketing, Sales, and Service Hubs. You can save chats onto contact records in your HubSpot CRM and trigger workflows based on a conversation’s outcome. Camping World differentiates its customer experience by modernizing its call centers with the help of IBM Consulting.

This can help reduce the workload for technical support teams and provide faster, more efficient customer responses. This AI chatbot can support extended messaging sessions, allowing customers to continue conversations over time without losing context. When needed, it can also transfer conversations to live customer service reps, ensuring a smooth handoff while providing information the bot gathered during the interaction.

In order to thrive, businesses need to keep costs under control while delivering more value. Our CX Trends Report shows that 68 percent of EX professionals believe that artificial intelligence and chatbots will drive cost savings over the coming years. Chatbots deployed across channels can use conversational commerce to influence the customer wherever they are—at scale. That means businesses, like ecommerce sites, use conversational technology like AI and bots, to boost the shopping experience. Chatbots are getting better at gauging the sentiment behind the words people use.

As mentioned, this enhanced customer support experience will significantly improve your time-to-ticket resolution. Although ChatGPT has made outstanding strides in generative AI, it isn’t a good fit for customer service on its own. Fortunately, businesses can still leverage the powers of OpenAI’s large language models by looking for a customer service solution that integrates with the OpenAI API.